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Role
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responsibilities
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Lead a team of technical solutions engineers who deliver technical support.
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Ensure high-quality customer service and ongoing technical skill development.
x
Partner with Product Management, Engineering, and Developer Product teams to translate customer needs into a better overall product.
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Recognize trends in customer feedback and escalate issues to leadership.
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Partner with Engineering teams to manage production incidents in real time, with emphasis on timely and through issue identification and customer communication.
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Competencies
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Experience with mobile app development in a corporate environment.
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Experience with Java for Objective-C for iOS, HTML, and JavaScript.
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Experience implementing, troubleshooting, and supporting Internet-based applications, web servers, data storage, commerce engines, and Linux/Unix operating systems.
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Proven ability to operate in a customer focused environment and advocate for customers across a cross-functional organization.
x
Excellent judgment, strategic thinking, and creative problem-solving skills.
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x
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