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Role
Company
Location
Team
responsibilities
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Obtain and maintain an in-depth understanding of our product technology, architecture, and implementation. Cultivate and transfer knowledge to support groups.
x
Guide or perform design and implementation of new support, productivity, or investigation tools in order to increase efficiency for the technical support process.
x
Act as a consultant and knowledge base, resolving technical deployment obstacles, improving the product's vision, and making customers successful.
x
Work closely with multiple product management and software engineering teams on understanding ways to improve the product. Interact with Quality Assurance (QA) teams to drive exceptional testing quality.
x
Diagnose and resolve complex customer problems for the product area in an engineering support function.
x
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Company Description
Competencies
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Hands-on experience implementing, troubleshooting, and supporting Internet-based applications, web servers, mail servers, and Linux/Unix operating systems.
x
Experience with managing hosted services/SaaS. Familiarity with programming/scripting. Experience with various DBMS, data mining, and analysis.
x
Demonstrated network administration and troubleshooting skills, with an understanding of Linux/Unix system administration. Understanding of Web and Mail-related standards, such as HTTP, HTML, XML, cookie-based SSO, and SMTP.
x
Demonstrated resourcefulness and attention to detail, with the ability to keep pace with rapid changes in enterprise products.
x
Effective communication skills, both written and verbal, along with outstanding troubleshooting, follow-through, and problem-solving skills.
x
x
benefits
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x
x
x
x
x
x
x
x
x
Skills
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