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Role
Company
Location
Team
responsibilities
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Build a global quality assurance program, driving consistency and continuous improvement across workflows/processes.
x
Improve key performance indicators by evolving the quality assurance system to better measure and identify improvement opportunities in agent performance.
x
Build relationships with senior members of cross-functional organizations to represent what agent skills drive strong performance.
x
Work alongside online products/services teams to prepare for product launches and keep pace with product and policy changes.
x
Leverage quality management principles.
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Company Description
Competencies
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Strong project management skills (e.g. ability to plan, coordinate, and execute assigned task).
x
Proven ability to work with our partners in a positive, productive way that encourages collaboration.
x
Forensic skills and attention to detail when crafting operations and processes. Ability to foresee and fix process gaps. Skilled in creating quality assurance processes that accurately audit performance and inform future trainings.
x
Excellent written and verbal skills. Ability to work effectively cross-functionally, with proven track record of driving results.
x
x
x
benefits
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x
x
x
x
x
x
x
x
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Skills
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