ProductS
Data API
Documentation
SaaS Application
Clay integration
Chrome Extension
Pricing
Customers
Case Studies
Help Center
Trust Center
Swarm Events
Swarm Plays
Go-To-Network Academy
Company
About
Insights
Partners
Early Stage Program
Subscribe
Contact
Talk to sales
Sign in →
Home
ProductS
Data API
Documentation
SaaS Application
Clay Integration
Chrome Extension
CUSTOMERS
Case Studies
Help Center
Trust Center
Swarm Events
Swarm Plays
Go-To-Network Academy
Company
About
Insights
Partners
Early Stage Program
Subscribe
Contact
PRICING
Sign in
Talk to sales
Made with the
Free Job Description Generator
by The Swarm.
Role
Company
Location
Team
responsibilities
+
Solve technical issues for customers and service center agents by troubleshooting problems, prioritizing issue reports, optimizing issue workflow, and proactively identifying support needs.
x
Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes, tools, and products.
x
Analyze and monitor key user and operational metrics to help drive improvements to our product and support offerings.
x
Be versed on our online help, community forums, and high-touch support channels and tools.
x
Lead the root cause analysis efforts and co-ordinate the postmortem reports with a view to deploy robust closed-loop processes.
x
Tweak it!
Company Description
Competencies
+
Experience working effectively cross-functionally with the ability to drive business goals.
x
Experience working with customers and internal stakeholders.
x
Experience working with technology-related products, support operations and/or consulting, with a technical background.
x
Forensic business skills and attention to detail with the ability to effectively multitask and work independently.
x
Effective communication skills, with the ability to provide an excellent customer service.
x
x
benefits
+
x
x
x
x
x
x
x
x
x
Skills
+
Your Potential Employee Number
Compensation
to
Equity
Yes
No
Learn more & apply
email
Save and
share it!
Thank you! You will receive your generated job description soon!
Oops! Something went wrong while submitting the form.
See all of our job descriptions
SMB Sales Executive
SMB Sales Manager
SOX Ads Revenue Analyst
Sales Analyst
Sales Associate
Sales Development Manager
Sales Development Manager (SDM)
Sales Engineer
Sales Engineering Manager
Sales Executive
Sales Intern
Sales Lead
Sales Manager
Sales Manager
Sales and Customer Growth Strategist
Scaled Abuse Analyst
Search Specialist
Security Product Specialist
Senior Accountant
Senior Accountant
Senior Credit Research Analyst
Senior Financial Analyst
Senior Manager
Senior Tax Manager
Senior Technology Auditor
Previous
Next
Generating job description...
.svg)
